Freshdesk

Top Accounts by Ticket Volume

SQL query for Freshdesk

Get the top accounts by the number of tickets raised.

SELECT account_id, COUNT(*) FROM tickets GROUP BY account_id ORDER BY COUNT(*) DESC LIMIT 10

Freshdesk data model

Freshdesk
Table Accounts

Freshdesk
Table Agents

Freshdesk
Table Contacts

Freshdesk
Table Companies

Freshdesk
Table Email Configs

Freshdesk
Table Email Mailboxes

Freshdesk
Table Groups

Freshdesk
Table Products

Freshdesk
Table Roles

Freshdesk
Table Surveys

Freshdesk
Table Tickets

Freshdesk
Table Tickets Conversations

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