Agent Performance

SQL query for Freshdesk

Get the average response time and resolution time by agent.

SELECT agent_id, AVG(response_time), AVG(resolution_time) FROM tickets_conversations GROUP BY agent_id

Freshdesk data model

Table Accounts

Table Agents

Table Contacts

Table Companies

Table Email Configs

Table Email Mailboxes

Table Groups

Table Products

Table Roles

Table Surveys

Table Tickets

Table Tickets Conversations

Magical SQL for Freshdesk with Peliqan.io

Explore data in a rich spreadsheet UI. Use Magical SQL to combine and transform data. SQL queries become new tables that can be shared with business users and used in any BI tool such as Microsoft Power BI, Tableau or Metabase.

Let AI do the work for you

Peliqan’s AI assistant helps you to write SQL queries to get to insights fast. Ask your question in plain English and immediately see the result in Peliqan’s rich spreadsheet viewer.

Agent Performance

SQL query for Freshdesk

Freshdesk data model

Magical SQL for Freshdesk with Peliqan.io

Let AI do the work for you

Ready to get instant access to all your company data ?

Ready to get instant access to
all your company data ?